Refund Policy

Thank you for shopping with Rajokio Lifestyle. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may be eligible for a refund if:

You receive a damaged or defective product.
You receive the wrong product.
The product is significantly different from its description.
The product is returned in its original condition, unused, and with all original packaging (where applicable).

Refund Request Timeframe

To be eligible for a refund, you must contact us within 7 days of receiving your order. Requests submitted after this period may not qualify for a refund.

Non-Refundable Items

Refunds will not be provided for:

Products damaged due to misuse or improper handling.
Products showing signs of use, wear, or alteration.
Clearance, promotional, or final-sale items (unless defective).
Personalized or custom-made products.

Return Process

To request a refund:

Contact our customer support team.
Provide your order number and a description of the issue.
Include photos or videos if the product is damaged, defective, or incorrect.
Follow the return instructions provided by our support team.

Refund Approval

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

Refund Method

Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Shipping Costs

Original shipping fees are generally non-refundable unless the return is due to our error.
Return shipping costs may be the responsibility of the customer unless the item was damaged, defective, or incorrectly shipped.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.